Have removed the desktop, but how do I remove the program utself. Have used the programs listed. HELP!!!!


Logfile of HijackThis v1.99.1
Scan saved at 9:13:25 AM, on 2/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\NORMAN\bin\ZANDA.EXE
C:\NORMAN\bin\NJEEVES.EXE
C:\NORMAN\Nvc\BIN\nvcoas.exe
C:\NORMAN\Nvc\BIN\nipsvc.exe
C:\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Castelle\FaxPress\FaxTray.Exe
C:\NORMAN\bin\ZLH.EXE
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Sharp\Sharpdesk\IndexTray.exe
C:\Program Files\Sharp\Sharpdesk\SharpTray.exe
C:\NORMAN\Nvc\BIN\NIP.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Sharp\SHARPD~1\Indexer.exe
C:\NORMAN\Nvc\bin\cclaw.exe
C:\Program Files\Sharp\Sharpdesk\sdFTP.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\jkoch.NCA_GRP\Local Settings\Temp\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [CstlFaxTray] C:\Program Files\Castelle\FaxPress\FaxTray.Exe /s
O4 - HKLM\..\Run: [Norman ZANDA] C:\NORMAN\bin\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [IndexTray] "C:\Program Files\Sharp\Sharpdesk\IndexTray.exe"
O4 - HKLM\..\Run: [SharpTray] "C:\Program Files\Sharp\Sharpdesk\SharpTray.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: Start Network Scanner Tool.lnk = C:\Program Files\Sharp\Sharpdesk\sdFTP.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Klondike Solitaire - http://yog55.games.scd.yahoo.com/yog/y/ks12_x.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tri...Transporter.cab?
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://meethere.webex.com/client/v_mywebex...bex/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ncagrp.com
O17 - HKLM\Software\..\Telephony: DomainName = ncagrp.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ncagrp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ncagrp.com
O18 - Protocol: sds - {79E0F14C-9C52-4218-89A7-7C4B0563D121} - C:\Program Files\Sharp\Sharpdesk\ExplorerExtensions.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Client Access Express Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\NORMAN\Nvc\BIN\nipsvc.exe
O23 - Service: Norman NJeeves - Unknown owner - C:\NORMAN\bin\NJEEVES.EXE
O23 - Service: Norman ZANDA - Unknown owner - C:\NORMAN\bin\ZANDA.EXE
O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\NORMAN\Nvc\BIN\nvcoas.exe
O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman Data Defense Systems - C:\NORMAN\Nvc\BIN\NVCSCHED.EXE

Before we begin, please be sure that HiJackThis is in its own folder. This will allow us to use backups to restore entries if necessary. Please do not put HiJackThis in a temporary folder, or on the Desktop. I suggest using 'C:\Program Files\Hijackthis\' or C:\HiJackThis\, but any name you choose is fine.

Reboot in Safe Mode* and run HiJackThis. <-- IMPORTANT

Check the following items in HijackThis.
(note: If any R* items do not appear in Safe Mode, re-run HiJackThis in Normal Mode and remove them after you finish removing these items.)
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe

O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tri...Transporter.cab?
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://meethere.webex.com/client/v_mywebex...bex/ieatgpc.cab

Close all windows except HijackThis and click Fix checked.

While still in Safe Mode*, delete the following: (you may need to show hidden files**)
(Files specified without a full path will be lcoated in C:\Windows\ or C:\Windows\System32\)
C:\WINDOWS\System32\spoolsrv32.exe

*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406
**Show Hidden and System files and folders: http://www.xtra.co.nz/help/0,,4155-1916458,00.html

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

Reboot in normal mode

Run HiJackThis again and post a new log in this thread.